Brillion Studio

Terms of Service

Last updated September 29, 2026

These terms govern use of Signals, an operations console operated by Brillion House LLC ("Brillion Studio", "we", "us"). By using Signals, the business using it and the people it authorises ("you") agree to them. If you do not agree, do not use Signals.

What Signals is

Signals is a console a business uses to work its own data: advertising performance, leads and deals, its inbox across connected channels, documents, scheduling, and related tooling. It connects to accounts you own and authorise, and it shows that data back to you. Signals is a tool. The work it reports on, and the decisions taken from it, remain yours.

Your account

• You are responsible for the accuracy of what you connect, and for keeping your sign-in credentials secure.
• You are responsible for everything done through your account, including by people you invite to it.
• You must have the authority to connect each account you connect, and to act on the data it holds.
• We may suspend an account that is being used unlawfully, that puts the service or other users at risk, or that violates these terms.

Acceptable use

You may not use Signals to:

• send unlawful, deceptive, harassing, or unsolicited messages, or anything prohibited by a carrier or platform we send through;
• contact people who have not consented to be contacted, or who have asked you to stop;
• access data belonging to a business you are not authorised to act for;
• reverse engineer, resell, or attempt to circumvent the access controls of the service;
• break the terms of any platform you connect, including Meta, Google, and Twilio.

Text messages and phone calls

Where you connect a phone number, Signals can send and receive text messages (SMS and MMS) and place and receive calls on your behalf, carried by Twilio. The following apply to every business that uses those features.

• Consent is yours to obtain. You may message only people who have given you consent to be messaged. Messages sent through Signals are conversational: replies to an enquiry, or follow-ups on an appointment, quote, or existing relationship with your business.
• Frequency. Message frequency varies, because messages follow a conversation rather than a schedule.
• Cost. Message and data rates may apply, charged by the recipient's own mobile carrier.
• Opting out. Recipients can reply STOP at any time to end messages, and HELP for assistance. You must honour an opt-out immediately and must not message that number again unless the person opts in again.
• Recording and transcription. Where you switch call recording on, calls are recorded and transcribed. Recording laws differ by jurisdiction and several require the consent of every party on the call. Announcing the recording and obtaining that consent is your responsibility, not ours.
• Registration. Messaging to United States numbers is subject to carrier registration requirements (A2P 10DLC). Messages may be filtered or blocked by carriers, and we do not guarantee delivery.

You are the sender of the messages you send through Signals, and you are responsible for their content and for complying with the laws that apply to them, including the Telephone Consumer Protection Act and its state equivalents.

Artificial intelligence features

Signals includes an assistant that can read your connected data, draft text, and offer to carry out actions such as creating a task, saving a document, or setting a reminder. Two things are true of it, and both matter:

• It offers; you decide. Actions that change your data are proposed and carried out only when a person approves them. It does not send messages or change records on its own initiative.
• Its output is a draft. Model-generated text can be wrong. Read anything it writes before you send it, act on it, or give it to a client. You remain responsible for what you send.

Your data

Data you connect remains yours. We process it to provide the service, as described in our Privacy Policy, which forms part of these terms. We do not sell it, and we do not use it for advertising. You can disconnect an integration or request deletion at any time.

Availability

We aim to keep Signals available and accurate, but it depends on platforms we do not control, and it is provided "as is", without warranties of any kind, express or implied. We do not warrant that it will be uninterrupted, error free, or that the figures it reports from a connected platform will match that platform exactly.

Limitation of liability

To the fullest extent permitted by law, Brillion Studio is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of Signals. Our total liability for any claim relating to the service is limited to the amounts you paid us for it in the twelve months before the claim arose.

Indemnity

You will indemnify Brillion Studio against claims arising from your use of Signals in breach of these terms, including claims relating to messages you sent, calls you recorded, or data you were not authorised to connect.

Changes

We may update these terms; material changes will be reflected by the "last updated" date above. Continuing to use Signals after a change means you accept it.

Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Contact

Brillion Studio · privacy@brillionstudio.com · Privacy Policy

---

These terms cover Signals's messaging and calling features (carried by Twilio), its connected-platform integrations (including the Meta and Google APIs), and its assistant features.